ISO/TS 10004:2010 PDF

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Edition :	1st
File Size :	1 file , 510 KB
Note :	This product is unavailable in Russia, Ukraine, Belarus
Number of Pages :	36
Published :	04/15/2010
Same As :	ISO/TS 10004:2010