ASQ/ISO Q10015-2001 PDF

This standard provides guidelines to assist organizations and their personnel when addressing issues related to training. It may be applied whenever guidance is required to interpret references to "education" and "training" within the ANSI/ISO/ASQ Q9000-2000 family of quality assurance and quality management standards.

It also provides guidance that can help an organization to identify and analyze training needs, design and plan the training, provide for the training, evaluate training outcomes, and monitor and improve the training process in order to achieve its objectives. It emphasizes the contribution of training to continual improvement and is intended to help organizations make their training a more effective and efficient investment.