HB 251-2004 PDF

HB 251-2004 PDF

Name:
HB 251-2004 PDF

Published Date:
01/01/2004

Status:
[ Withdrawn ]

Description:

Customer Satisfaction Measurement - A handbook for users of AS/NZS ISO 9001:2000

Publisher:
Standards Australia HB Series

Document status:
Active

Format:
Electronic (PDF)

Delivery time:
10 minutes

Delivery time (for Russian version):
200 business days

SKU:

Choose Document Language:
$10.89
Need Help?
The overall aim of this Handbook is to provide businesses with a greater understanding of options they have for collecting customer satisfaction data. The document explains AS/NZS ISO 9001:2000 in the context of continuous measurement of customer satisfaction - that is, a Customer Satisfaction Monitor. It includes a number of 'real-life' examples of businesses where customer satisfaction is being measured on a continuous basis and explains different methods that may be employed to collect customer satisfaction data.
Edition : 2nd
File Size : 1 file , 2.8 MB
Note : This product is unavailable in Russia, Ukraine, Belarus
Number of Pages : 28
Product Code(s) : 10165515, 10165529, 10165555
Published : 01/01/2004

History

HB 251-2004
Published Date: 01/01/2004
Customer Satisfaction Measurement - A handbook for users of AS/NZS ISO 9001:2000
$10.89
HB 251-2001
Published Date: 04/01/2001
Customer Satisfaction Measurement
$12.078

Related products

HB 243-2007
Published Date: 05/15/2007
Communications Cabling Manual - Module 1: Australian regulatory arrangements
$21.582
HB 32-1995
Published Date: 01/01/1995
Control of microbial growth in air-handling and water systems of buildings
$10.89
HB 295.3.19-2008
Published Date: 05/13/2008
Product Safety Framework, Part 3.19: Traps - Cords and elastics
$2.376
HB 155-2002
Published Date: 01/01/2002
Guide to the use of recycled concrete and masonry materials
$21.582

Best-Selling Products

The Macintosh Bible
Published Date: 10/01/1998
$10.5