HB 251-2004 PDF

The overall aim of this Handbook is to provide businesses with a greater understanding of options they have for collecting customer satisfaction data. The document explains AS/NZS ISO 9001:2000 in the context of continuous measurement of customer satisfaction - that is, a Customer Satisfaction Monitor. It includes a number of 'real-life' examples of businesses where customer satisfaction is being measured on a continuous basis and explains different methods that may be employed to collect customer satisfaction data.

Edition :	2nd
File Size :	1 file , 2.8 MB
Note :	This product is unavailable in Russia, Ukraine, Belarus
Number of Pages :	28
Product Code(s) :	10165515, 10165529, 10165555
Published :	01/01/2004