This document provides instructions on how Public Safety Answering Point (PSAP) contact information is to be collected and documented. This process addresses the challenges associated with identifying PSAP and 9-1-1 authority recipients of outage notifications and the mechanisms for collecting and standardizing contact information. One of the industry challenges in the delivery of outage notifications is knowing who to notify, by telephone and electronic means, in the event of a potentially impacting 9-1-1 outage. (For 9-1-1 Authorities seeking Service Provider contact information, please work with your local PSAP.) Additionally, PSAPs do not necessarily know whom to notify in the industry when they self-detect an outage that is impacting 9-1-1. Even when the industry knows whom to contact at a PSAP, the Service Provider does not always do so, or does not notify in a timely manner. This leads to PSAPs having to resort to social media and ad hoc communications with their peers to discern what might be happening in carrier networks. Today, due to FCC requirements to notify PSAPs, it is necessary to obtain accurate outage contact information for each PSAP. There is no centralized repository for PSAP outage contact information; therefore, companies have developed independent notification databases.
