This paper presents a process for management to determine what their employees are feeling called the Employee Confidence Index.
It starts with establishing a set of criteria that the employees feel are important measures that they
use to determine their satisfaction and confidence in a utility or public works organization. These
criteria are determined through focus groups of employees at all levels throughout an
organization and are quantifiable.
Then a process is established to assess whether or not the organization is living up to these
criteria. This is done by:
an interview process with employees rating the organization;
rating the importance of the particular criteria to them; and,
rating the organization in terms of whether they are getting better or getting worse
relative to this criteria.
This leads to a calculation of Employee Confidence Index and knowledge of where the
employees' morale is truly at, on a quarterly basis or more often in a period of concern.
This paper describes a systematic approach to determining and developing
an Employee Confidence Index process. Real-life examples are given of
how this system leads to true and accurate knowledge of employee morale, allowing an
organization to act on a problem based on quantitative data. Includes figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 410 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 10 |
| Published : | 06/16/2002 |
