The Honolulu Board of Water Supply (BWS) engaged in a strategic planning process to
restructure the utility's organization, services, and community presence, and position the
utility for success in the 21st century. Through support from the American Water Works
Association Research Foundation (AwwaRF), this tailored collaboration project employed a
set of processes and techniques that reflect the application of portfolio management theory
to the challenge of strategic planning in an increasingly complex and competitive utility
market. The specific objectives of the AwwaRF-BWS project were to develop a strategic plan
for BWS, and a planning process, that demonstrates how water utilities can:
evaluate and develop market opportunities;
optimize asset use and investment;
evaluate and manage investment risks;
protect and expand market share; and,
enhance customer service and public perceptions.
The results of this project will be adapted into a guidance document for use by water
utilities across North America, helping to advance the utility industry standard in strategic
management. This guidance document will build upon a breadth of literature and case
studies that delineate the value of strategic planning, particularly for organizations
challenged by rapidly changing market conditions. Includes 3 references, figures, appendices.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 530 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 20 |
| Published : | 06/16/2002 |
