The City of Toronto's Water Supply and Water Pollution Control Sections
have built their competitiveness on an organization driven by clear
responsibilities, accountabilities, and authorities. Skills were improved, a
culture of performance was fostered, and roles and responsibilities were
clarified and embedded as an integral part of the Water and Wastewater
Division Work's Best Practices Program (WBPP). WBPP is an
improvement program that has resulted in levels of improved performance
that challenge the best in the industry with savings to date of more than
$65 million. Despite reducing the need for water and wastewater staff by
more than 350 people, the program has enhanced security and
compliance as a result of the clear responsibilities, increased staff skills,
improved work management, and new monitoring and control
technologies.
The foundation of WBPP was derived from the Water and Wastewater
Division's vision of customer value, where security in water quality,
security in the environment, and security in public health are the
cornerstones of providing value to customers and rebuilding seriously
deteriorated confidence.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 200 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 4 |
| Published : | 06/15/2003 |
