An innovative approach to benchmarking is providing the managers from almost 30 Canadian
water utilities with a unique tool to assist their quest for superior performance. This approach is
focusing on the benchmarking of water treatment and distribution systems within the context of
productivity, reliability, labor, environment and financial efficiency. The quantitative measures
developed through benchmarking, combined with the shared experiences and networking
between the participants, provide an unlimited resource of information from which improvements
in operations can be identified and implemented.
This paper focuses on the experience of one of the utility participants and of the consultant
team that designed and delivered the process. Beyond a mere comparison of benchmarking
results, experience has taught that the real value of benchmarking lies in identifying areas of
performance gaps and working as a team to share experiences and formulate improvement
strategies focused on specific processes. Includes figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1000 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 16 |
| Published : | 06/15/2003 |
