In 2002 and 2003, 35 and 65 utility participants respectively
completed and submitted data responding to the first baseline
metric performance indicators studies supported by the
Benchmarking Clearinghouse Program. Findings from these
studies have been published in "blind" form, so that participants
do not know the identity of other respondents. While each
respondent does know where their response places them relative
to other respondents in terms of data value, they are not, at this
point, able to identify individual utilities and map specific practices that accompany
performance differences at peer utilities.
As part of an attempt to capture lessons-learned and application of findings in each
participating organization following completion of the survey, the Demarche Consulting
Group designed and conducted a modest research project in early 2004, following
publication of the second QualServe Performance Indicators Study.
In the final published study (yet to be completed), no data would be attributed to a given
utility without permission, and all specific utility findings will be shared with that utility
only. The objective of the study is to:
investigate the maturity of the performance indicators process within the
participating utilities interested in benchmarking;
characterize the ways in which utilities that were participants of the benchmarking clearinghouse metric survey actually use those findings; and,
facilitate some connections between participants that will foster
networking, site visits, and best practices sharing.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 250 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 4 |
| Published : | 06/17/2004 |
