Marketing Your Utility to Your Existing Customers - Creating Partnerships That Work!

Publisher:
American Water Works Association

Document status:

Active

Format:

Electronic (PDF)

Delivery time:

10 minutes

Delivery time (for Russian version):

200 business days

SKU:

This brief paper describes the Commercial Account Liaison Program, established in October of 2004 by Metro Water Services (MWS) in Nashville, Tennessee, to become more knowledgeable of its customers' needs and to provide better customer service. MWS team meetings with each customer, facility tours, consolidated billing practices, quarterly mailings on new develops have all contributed to the success of the Commercial Account Liaison Program and provide valuable feedback to MWS.

Edition :	Vol. - No.
File Size :	1 file , 330 KB
Note :	This product is unavailable in Ukraine, Russia, Belarus
Number of Pages :	2
Published :	06/17/2005

AWWA ACE61655 PDF

Marketing Your Utility to Your Existing Customers - Creating Partnerships That Work!

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