This slide presentation outlines information on customer acceptance of infrastructure
reliability. The project objectives included: develop an economic approach to
incorporate social costs when
addressing infrastructure reliability; and,
develop a communication strategy for
utilities to better inform their customers
about infrastructure reliability and
respond to customer concerns. Topics covered include: importance of communicating about
infrastructure reliability and renewal;
customer communication preferences;
outline of communication plan;
communicating about overall goals and plans;
ommunicating about individual projects; and,
obtaining stakeholder feedback. The approach involved a literature review,
focus group,
central site survey of utility customers, and a
survey of water utilities.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.2 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 29 |
| Published : | 06/17/2005 |
