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AWWA ACE63163 PDF

AWWA ACE63163 PDF

Name:
AWWA ACE63163 PDF

Published Date:
06/01/2006

Status:
Active

Description:

City of Charlotte 311 Call Center Implementation

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines a project by the City of Charlotte, North Carolina, to implement a 311 customer service and information call center. The design process is outlined and lessons learned in three areas are outlined and include: Technology - disparate systems can impair operations; Change Management - transferring existing staff to new 24-hour function was difficult; and, Communication - relationships with back-end departments are critically important during planning and during on-going operations.
Edition : Vol. - No.
File Size : 1 file , 240 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 10
Published : 06/01/2006

History

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