AWWA ACE63164 PDF

This slide presentation outlines the City of Phoenix's call center's response to a crisis event on January 25, 2005. Current hardware/software as of March 2006 is outlined along with lessons learned that include: implement 24/7 shifts immediately; implement communications plan; expect more calls than you can answer; develop script for front end recording; and, staff will meet the challenge.

Edition :	Vol. - No.
File Size :	1 file , 3.3 MB
Note :	This product is unavailable in Ukraine, Russia, Belarus
Number of Pages :	13
Published :	06/01/2006