This powerpoint presentation outlines the reasons why Seattle Public Utilities (SPU) measures performance, what and how does SPU measure including guidance provided by the water sector and Seattle-specific attributes, results of performance measurement, and outstanding ideas. Performance measurement objectives include:
create a continual improvement process;
link to the corporate strategic plan;
establish customer and environmental
service levels;
determine targets, initiatives and work
plans; and,
create pathways to excellence. Guidance Provided By Water
Sector involved:
balanced scorecard;
effective utility management;
triple bottom line approach;
qualserve measures; and,
benchmarking and research projects. Topics outlined under Seattle-specific attributes includes:
Strategic Business Plan and service levels;
asset management;
Key Performance Indicators;
operational measures and accomplishments; and,
benchmarking. Outstanding issues outlined in the presentation include:
common definitions;
quality of data;
explanatory factors / normalize
information;
disclosure;
data and measurement culture issues; and,
integrate measurement with budget /
cost accounting / work process
improvement. The presentation includes copies of the fact sheet on Water Sector Collaboration on Effective Utility
Management, and Essential Elements of Seattle Public Utilities' Strategic Business Plan 2007-2008. Includes tables, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 2.6 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 80 |
| Published : | 06/01/2007 |
