The Monterrey Division of the California-American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone-related services to its customers. A number of options were examined, and the company chose to lease a voicemail system that allows automated notification of on-call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice-mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.
| Edition : | Vol. 84 - No. 2 |
| File Size : | 1
file
, 1000 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 3 |
| Published : | 02/01/1992 |
