An up-to-date customer information system (CIS)
is an essential component of an effective water utility
business. These systems are responsible for a wide
range of key business activities including billing, managing
credit and collections, tracking water consumption,
and responding to customers' needs. Having an
old or outdated CIS results in decreased functionality
and productivity along with increased costs because
of repairs. Upgrading or replacing (implementing) a
CIS, however, is a daunting task with plenty of room
for costly error, a major reason many utilities avoid
it. This decision, however, further hinders their ability
to address customer needs and meet business challenges.
They no longer need to avoid this critical task.
Utilities that have successfully implemented CISs
share certain practices and traits. This article identifies
those and outlines the steps toward a successful
implementation. Includes figures.
| Edition : | Vol. 97 - No. 6 |
| File Size : | 1
file
, 170 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 4 |
| Published : | 06/01/2005 |
