In this article, the first in a two-part series, the
theory of constraints (TOC) was applied to problems
plaguing the maintenance system of the Albuquerque
(N.M.) Water Utility Division. Using TOC premises
and thinking-process logic tools, the management
team worked to pinpoint the primary constraint(s)
limiting system performance. By creating a logic
diagram (a current-reality tree), team members were
able to capture the cause-and-effect relationships
responsible for the undesirable conditions and underlying
core conflicts.
TOC is a relatively new theory for identifying and
understanding core problems within organizations. By
demonstrating how the theory can be applied to a
real-world water provider, this article offers utility
managers a solid, logic-based approach to solving
some of their more intractable and continually recurring
problems. Includes 23 references, tables, figures.
| Edition : | Vol. 98 - No. 7 |
| File Size : | 1
file
, 330 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 13 |
| Published : | 07/01/2006 |
