Large numbers of drinking water utility workers are
leaving the workforce, as they retire or leave to seek
opportunities elsewhere. Unfortunately, a utility's most
valuable knowledge is likely not written down nor is it
readily learned by new workers in a written form.
Utilities need a blended approach, from structured
document repositories to learning and training on the
organization's best practices, in order to successfully
retain valuable knowledge.
The article presents information from an Awwa
Research Foundation research project on retaining this
valuable knowledge. Utilities that successfully address
the need for knowledge retention will be better-equipped
to cope with the challenges ahead - increasingly
sophisticated technology, stringent regulations,
higher customer expectations, aging infrastructure,
technology pressures, security concerns, economic
constraints, and more. With all of the other initiatives,
special projects, and day-to-day issues facing utility
leaders, a program with long-term and sometimes
hidden payback like knowledge retention is a key area
that utility leaders must focus on. Includes 7 references, figures.
| Edition : | Vol. 100 - No. 8 |
| File Size : | 1
file
, 480 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 5 |
| Published : | 08/01/2008 |
