To successfully prepare for the significant upcoming
changes in the workforce, utility managers need
to focus not only on incoming candidates but the
work itself. This time of transition represents an
opportunity to rethink and redesign work processes
in ways that make processes more efficient and that
are compatible with the skills and expectations of
incoming workers.
This article provides examples of ways in which
managers can use information technology (IT) to
improve processes such as: use of IT for increased
productivity in the field; broadened access to operations
information; use of analytical reports to support
operational planning and monitoring; and,
increased automation of processes.
The authors point out that implementing these technologies
successfully requires significant up-front work in analysis
and documentation. Additionally, such business process
changes may affect skill requirements, job classifications,
divisions of labor, and the way work is organized. This
aspect of implementation must be thought through and
addressed in order to implement such projects successfully.
Utility managers should realize that part of the solution
to addressing the upcoming workforce development
challenges associated with retirement of Baby Boomers
is to modify the work itself. Includes reference.
| Edition : | Vol. 101 - No. 12 |
| File Size : | 1
file
, 660 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 8 |
| Published : | 12/01/2009 |
