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AWWA JOINT53588 PDF

AWWA JOINT53588 PDF

Name:
AWWA JOINT53588 PDF

Published Date:
01/01/2001

Status:
Active

Description:

Hearing the Voice of the Customer--The Must-Catch Wave of Change

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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Customer relationship management is the integration of all customer-related applications,such that the customer becomes the focus of the utility. New management philosophies, tools, and software are proliferating, streamlining and promoting improved customer service best practices. This paper discusses emerging trends in customer service including self-service capability, better services electronically, around-the-clock service, increased feedback, reinventing call centers, and simplifying access to information.
Edition : Vol. - No.
File Size : 1 file
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 6
Published : 01/01/2001

History

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