Faced with staggering personnel statistics of 35% to 45% increases in year-to-year
retirement eligibility, the Detroit Water and Sewerage Department (DWSD)
recently implemented a Knowledge Management (KM) program to help capture
the expertise of its veteran staff before it is lost. Beginning with its e-Document
management component (which is where some programs stop), DWSD's KM
program provides much more than a mere data repository, it helps assure
worker productivity by integrating and automating the information, placing it in the
proper context of organization and meaning, and allowing collaborative access
by presenting the requested data through an enterprise information Portal. Such
a Web-based information exchange approach has immense implications for
worker productivity. It is estimated that the average worker spends 2.5 hours a
day searching for documents/content. DWSD sought to substantially curtail this
productivity loss by providing simplified, secure, user-friendly interfaces and
application delivery. Budgetary constraints gave cost-effectiveness a high
priority in development.
Originally constructed in the 1930s, DWSD's wastewater treatment facilities have
been undergoing nearly continuous expansions, upgrades and renovations for
the past 30 years. Keeping track of the volumes of individual contracts and their
resulting documentation has been a never-ending and increasingly difficult task.
DWSD is relying more and more on the capabilities of its Knowledge
Management program to meet these challenges.
This presentation summarizes the DWSD Knowledge Management experience to
date, emphasizing its step-by-step implementation of Web content management
and enterprise application integration technologies. Operational improvement
results are presented alongside lessons learned. Includes table, figures.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 1.5 MB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 16 |
