This slide presentation outlines a utility wide customer service program that includes: developing a "find a way to say yes" attitude; improving internal customer service; developing a "same day response" policy; training staff on answering the telephone; general etiquette; customer service scripts in response to specific or common questions; customer service information boxes to carry on each service truck that includes local maps, business cards, phone numbers, etc.; improve follow-up on customer requests; and, innovative tools to improve customer service and relationships such as car wash tickets, showerheads, etc.
| Edition : | Vol. - No. |
| File Size : | 1
file
, 310 KB |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 20 |
| Published : | 03/19/2003 |
