This document presents an exemplar for maturity assessment, following the framework for assessment
of process capability levels and measurement of an organization's maturity level for an ITES-BPO
service provider.
This document:
— uses the set of indicators for process performance and process capability;
— helps to collect the objective evidence that enables an assessor to determine the process ratings;
— helps to assess the result of the process capability level;
— serves as a measurement framework for processes and provides an organization maturity model
for ITES-BPO organizations delivering the services;
— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors,
external assessors, ITES-BPO service providers and ITES-BPO service customers;
— supports the performance assessment by providing a framework to measure and derive capability
and organization maturity levels.
Cross References:ISO/IEC 30105-4:2016
ISO/IEC 29169:2016
ISO/IEC 30105-3:2016
ISO/IEC 33001:2015
ISO/IEC 30105-1:2016
ISO/IEC 30105-2:2016
ISO/IEC 33002:2015
All current amendments available at time of purchase are included with the purchase of this document. | File Size : | 1
file
, 2.3 MB |
| ISBN(s) : | 9780539023008 |
| Note : | This product is unavailable in Ukraine, Russia, Belarus |
| Number of Pages : | 32 |
| Product Code(s) : | 30383031, 30383031, 30383031 |
| Published : | 11/13/2019 |
| Same As : | BS PD ISO/IEC TR 30105-7:2019 |
