BS 8477:2014+A1:2020 PDF

This British Standard sets out principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector. It also provides recommendations on applying these principles so that the organization has the capability to deliver a consistent standard of service that meets or exceeds the expectations of its customers.

Incorporates the following:
BS 8477:2014

File Size :	1 file , 830 KB
ISBN(s) :	9780539122329
Note :	This product is unavailable in Ukraine, Russia, Belarus
Number of Pages :	30
Product Code(s) :	30406800, 30406800, 30406800
Published :	04/29/2020