Quality system developers may be managers, consultants or quality assurance staff who spend a lot of time away from their offices. They need a quick reference guide to the many issues they face in day to day communications which current books do not seem to provide.
Many quality systems have been established by implementing the requirements of ISO 9000 but they have frequently resulted in task based systems of documentation rather than documented management systems. The 1990s have seen a rise in popularity of techniques such as TQM, Business Process Reengineering, and Process Management thus causing a rethink of ISO 9000 based quality systems. This book shows how you can use systems engineering principles combined with process flow charting techniques to design and develop an integrated quality system that reflects how you run your business. Details are provided on how to produce and manage systems using both paper and electronic based documentation with guidance provided on designing and selecting various software packages.
| ISBN(s) : | 0750625627 |
| Number of Pages : | 448 |
| Published : | 05/01/1998 |
