Scope
1.1 Fields of application
These Service Delivery guidelines are applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.
This document provides guidance to manage a set of services delivered to customers. The VSE can act as an internal service provider (providing services internal to the VSE) or as an external service provider (providing services commercially to external customers).
These lifecycle processes (Governance, Service Control, Service Relationship and Service Incident) support and enhance the activities of software and system operations (further to development and installation) to create effective and efficient products and services.
This document provides guidance for Service Delivery. This document, when implemented, will assist and guide the VSE in the delivery of services which can benefit customers.
This document does not promote uniformity in approach across all organizations as specific objectives and initiatives are tailored to suit an individual organization?s needs.
Tasks described in this guideline document (and therefore activities and processes) are related by input/output relationships which imply a logical execution sequence. The order of presentation of the processes or the associated numbering scheme is for identification purposes only, NOT to indicate implementation or execution order. As every VSE is different; tasks can be implemented in an order that is suitable for the organization, while respecting the relationships between tasks.
1.2 Target audience
This document is intended to be used by VSEs to establish processes to implement effective and efficient service delivery. This service delivery guidelines document can be used by VSEs that are offering only services to its customers or it can be combined with the information from ISO/IEC 29110 systems and/or software management and engineering guidelines.
This document describes processes targeted at VSEs that want to sustain and grow as an independent competitive software development business. ISO/IEC 29110-4-1 identifies the requirements applicable to the tasks and work products described in this document. These guidelines apply to VSEs that develop non-critical software.
Using these guidelines, VSEs can obtain the following benefits:
- management and monitoring of more than one project in parallel with more than one work team;
- reuse of existing software components (e.g. code and document) in new projects;
- continuous measurement and evaluation of projects;
- continuous evaluation and improvement processes;
- continuous sustainability and growth; and
- support to customers in the disposal of software and installation of new software.
Once the software, developed by a VSE, has been accepted by their customer, the VSE that wants to provide after-delivery services can refer to ISO/IEC TR 29110-5-3.
| Edition : | 1st |
| File Size : | 1
file
, 3.6 MB |
| ISBN(s) : | 9781488322099 |
| Number of Pages : | 55 |
| Product Code(s) : | 2427247, 2427247 |
| Published : | 06/01/2019 |
