Implementing an ISO 13485 Quality Management System for Medical Devices
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A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions
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Introduction to the ISO/IEC 20000 series. IT service management
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TickITplus Base Process Library Version 1.1.3 Word Edition on CD
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ITSM, ITIL & ISO/IEC 20000. Implementation Toolkit
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Understanding the new ISO Management System Requirements
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