Information technology - Service management - Part 2: Code of practice
Document status: Active
Information technology - Service management - Part 2: Guidance on the application of service management systems
Document status: Active
Information technology - Service management - Part 2: Guidance on the application of service management systems
Document status: Active
IT Service Management - A Practical Guide
Document status: Active
Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Document status: Active
