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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction PDF

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction PDF

Name:
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction PDF

Published Date:
07/27/2017

Status:
[ Active ]

Description:

Publisher:
CRC Press Books

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Czech version):
200 business days
SKU:
a-practical-guide-to-call-center-technology-select-the-right-systems-for-total-customer-satisfaction_2894444
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67.80 €
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ISBN: 9781482280753

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Author: Andrew Waite


Edition : 1
Number of Pages : 504
Published : 07/27/2017
isbn : 9781482280753

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