Name:
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone PDF
Published Date:
07/27/2017
Status:
[ Active ]
Publisher:
CRC Press Books
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect
Author: Stephen Coscia
| Edition : | 5 |
| Number of Pages : | 141 |
| Published : | 07/27/2017 |
| isbn : | 9781482280661 |
