The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center PDF

Name:
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center PDF

Published Date:
11/20/2003

Status:
[ Active ]

Description:

Publisher:
CRC Press Books

Document status:

Active

Format:

Electronic (PDF)

Delivery time:

10 minutes

Delivery time (for Russian version):

200 business days

SKU:

ISBN: 9781482295658

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im