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DANSK DS/EN 15838 PDF

DANSK DS/EN 15838 PDF

Name:
DANSK DS/EN 15838 PDF

Published Date:
11/18/2009

Status:
[ Withdrawn ]

Description:

Customer Contact Centres – Requirements for service provision

Publisher:
Dansk Standard

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$22.5
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This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.


Edition : 09
File Size : 1 file , 1.1 MB
Number of Pages : 34
Product Code(s) : DS-031, DS-031
Published : 11/18/2009

History

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