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DANSK DS/EN ISO 18295-2 PDF

DANSK DS/EN ISO 18295-2 PDF

Name:
DANSK DS/EN ISO 18295-2 PDF

Published Date:
08/07/2017

Status:
[ Active ]

Description:

Customer contact centres – Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

Publisher:
Dansk Standard

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$15.3
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SAME AS ISO 18295-2

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.


Edition : 17
File Size : 1 file , 1.4 MB
Number of Pages : 20
Product Code(s) : DS-017, DS-017
Published : 08/07/2017

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