Name:
DANSK DS/EN ISO 9241-154 PDF
Published Date:
03/08/2013
Status:
[ Active ]
Publisher:
Dansk Standard
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
| Edition : | 13 |
| File Size : | 1 file , 1.4 MB |
| Number of Pages : | 50 |
| Product Code(s) : | DS-041, DS-041 |
| Published : | 03/08/2013 |
