DANSK DS/ISO/IEC 20000-1 PDF

ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded. It may be used by businesses that are going out to tender for their services; to provide a consistent approach by all service providers in a supply chain; to benchmark IT service management; as the basis for an independent assessment; to demonstrate the ability to meet customer requirements; to improve services. ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.