DANSK DSF/FPRCEN/TS 17470 PDF

This Technical Specification 'Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain. The following topics are included in this technical specification: 1. Service user perspective: objectives, roles, needs and processes 2. Process description on service chain, including: - service user experience, instruction and installation, use, service accessibility, response arrangements, access management. - marketing, sales, referral, review and termination; - customer billing and collection 3. Good practice of service delivery: quality and risk management, including security, privacy and for instance requirements for infrastructure. Technology and organization structure independent are important features of this technical specification, the service model for social care alarms.