DANSK DSF/ISO/FDIS 10004 PDF

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this International Standard is on customers external to the organization. NOTE 1 – Throughout this International Standard, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.