DANSK DSF/ISO/IEC FDIS 19086-2 PDF

This part of ISO/IEC 19086 establishes common terminology, defines a model for specifying metrics for Cloud Service Level Agreements (SLAs), and includes applications of the model with examples. This part of ISO/IEC 19086 establishes a common terminology and approach for specifying metrics. This document is for the benefit of and use for both cloud service providers and cloud service customers. This standard is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4. This part of ISO/IEC 19086 does not mandate the use of a specific set of metrics for cloud SLAs. This part of ISO/IEC 19086 does not supersede any legal requirement.