ICAO 9839 PDF

FOREWORD

The guidance material contained in this manual has been developed to assist States in the planning and implementation of quality management system (QMS) for aeronautical information services (AIS) to fulfil the requirement in Annex 15 ― Aeronautical Information Services for States to introduce QMS. This manual contains key elements to provide States with an understanding of the requirements for QMS. Its purpose is to support States in implementing and maintaining a QMS encompassing all functions of an AIS organization. The objective is to provide the next intended users with the necessary assurance that the distributed aeronautical data and aeronautical information satisfy the predefined data quality requirements, which are contained in the Procedures for Air Navigation Services — Aeronautical Information Management (PANS-AIM, Doc 10066).

Annex 15 and PANS-AIM (10066) recommend that the International Organization for Standardization (ISO) 9000 series of quality assurance standards be used when developing QMS for AIS. The methodology and concepts described in this manual are derived from ISO 9001:¹ 2015 ― Quality Management Systems ― Requirements and ISO 9000:2005 ― Quality Management Systems ― Fundamentals and Vocabulary. It should be noted, however, that ISO 9000 certification does not automatically mean that the QMS is encompassing all functions of an AIS organization.

Comments on this manual, particularly with respect to its application and usefulness, are appreciated. These comments will be taken into consideration in the preparation of subsequent editions. Comments concerning this manual should be addressed to:

The Secretary General

International Civil Aviation Organization

999 Robert-Bourassa Boulevard

Montréal, Quebec, Canada H3C 5H7

¹ The ISO 9000 family of quality management systems is a set of standards to help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. These standards are not specific to any one industry and can be applied to organizations of any size.