Name:
Design for Six Sigma for Service PDF
Published Date:
01/01/2005
Status:
[ Active ]
Publisher:
McGraw-Hill Publishing Company
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
| Edition : | 05 |
| Published : | 01/01/2005 |
| isbn : | 9780071352314 |
