The conventional approach to post occupancy evaluation (POE) presents challenges in comprehensive exploration of the common or less common perspectives and dissatisfaction experiences with indoor environmental quality (IEQ) that go beyond the predefined survey questions. However, leveraging humans as effective sensors and their inclination to express their attitudes opens up new avenues for massive data collection across a vast array of buildings. This study takes advantage of the open-access, open-ended, and abundant online reviews on Booking.com to provide insight into how and what causes changes in IEQ dissatisfaction during different pandemic periods (i.e., before, during, and after the pandemic). With a set of 1.2 million open-ended Booking.com reviews (i.e., 71,665 IEQ-related reviews) of temporary residences (e.g., hotels), we made comparisons regarding occupant dissatisfaction levels, prevalence, causes, and the distribution of IEQ problems across different pandemic periods. Our analysis results found that indoor air quality (IAQ) complaints constitute the majority of negative ratings across all climate zones and different pandemic periods, with the worst sentiment scores among the different categories of IEQ dissatisfaction. The primary causes of dissatisfaction mainly and consistently center on “smelly” and “dirty”, regardless of the pandemic situation. Building occupants often link these with the presence of smoke and concerns about bacteria or viruses, respectively. Our analysis also revealed a positive correlation between IEQ performance and higher rental costs when temporary residences offer satisfactory IEQ conditions. This study underscores the significance of IEQ satisfaction as a fundamental factor influencing design considerations and, consequently, emphasizes the importance of its incorporation in building design, management, and real estate finance.
| File Size : | 1
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| Note : | This product is unavailable in Russia, Belarus |
| Number of Pages : | 9 |
| Product Code(s) : | D-CH-24-C042 |
| Published : | 2024 |
