ITU-T E.4110 PDF

This Recommendation provides the framework for supporting and defining the role of operations for the next generation networks and services. This Recommendation provides guidance in the development of processes and systems supporting operations.

Operations are the backbone of service providers in ensuring that services are provided to meet customer expectations, while supporting the key business objectives of the corporation. Operations organizations take into account, but are not limited to, the entire value chain across an operator from strategy to service introduction, maintenance, management, and administration (FAB). Operations require real-time access to all information about the services and networks that are supported or being introduced.