ITU-T F.746.16 PDF

This Recommendation aims to establish an indicator system to evaluate the intelligence levels of intelligent customer service systems (ICSS) for human-machine interactions. The intelligent customer service system mentioned in this Recommendation includes a variety of product forms such as outbound service robots, inbound service robots, and text service robots.

This Recommendation considers four main aspects:

– The basic functions of ICSS;

– The artificial intelligence core technical abilities of ICSS;

– The system maturation of ICSS;

– The service experience of enterprises.