Name:
ITU-T F.746.16 PDF
Published Date:
12/01/2022
Status:
[ Active ]
Publisher:
International Telecommunication Union-T
This Recommendation aims to establish an indicator system to evaluate the intelligence levels of intelligent customer service systems (ICSS) for human-machine interactions. The intelligent customer service system mentioned in this Recommendation includes a variety of product forms such as outbound service robots, inbound service robots, and text service robots.
This Recommendation considers four main aspects:
– The basic functions of ICSS;
– The artificial intelligence core technical abilities of ICSS;
– The system maturation of ICSS;
– The service experience of enterprises.
| Edition : | 22# |
| File Size : | 1 file |
| Number of Pages : | 24 |
| Published : | 12/01/2022 |
