THE OBJECTIVE OF TOTAL QUALITY MANAGEMENT IS TO IMPROVE THE PRODUCTS AND SERVICES THROUGH IMPROVING THE QUALITY OF MANAGEMENT. TOTAL QUALITY MANAGEMENT CREATES AN ATMOSPHERE OF CREATIVITY AND TRUST BETWEEN MANAGEMENT AND EMPLOYEES. IT STARTS WITH COMPREHENSION AND COMMITMENT AND NEVER ENDS. THE TWO MAJOR CHALLENGES HAS TO BE CONSIDERED IN DESIGNING, PLANNING AND IMPLEMENTING TQM; BEHAVIORAL AND TECHNICAL TRANSFORMATION. THIS PAPER DESCRIBES THE FIRST PHASE OF IMPLEMENTATION OF QUALITY IMPROVEMENT PROCESS IN A STEEL FOUNDRY OPERATION.
| Number of Pages : | 13 |
| Published : | 06/01/1992 |
