THIS PAPER TAKES A PRACTICAL APPROACH IN ANSWERING QUESTIONS SUCH AS, WHAT IS QUALITY? WHAT STEPS CAN I TAKE TO IMPROVE THE QUALITY OF MY PRODUCT/SERVICE?, ADVANCE QUALITY PLANNING, RAW MATERIALS CONTROL, SPC, RELIABILITY AND REPRODUCIBILITY, AND STUDIES OF TESTING EQUIPMENT ARE A FEW OF THE AREAS THAT WILL BE DISCUSSED. A BRIEF REVIEW OF THE EUROPEAN ISO-9000 SERIES OF STANDARDS IS INCLUDED.
