TOTAL QUALITY MANAGEMENT IS AN EVER-PRESENT PROCESS IN THE PULP AND PAPER INDUSTRY. TQM REPRESENTS A NEW-FOUND COMMITMENT TO THE PRINCIPLES OF NOT ONLY STATISTICAL QUALITY CONTROL, BUT ALSO SERVICE TO THE CUSTOMER AND CUSTOMER SATISFACTION. IT CARRIES THE IMPACT OF REQUIRING COMPANIES TO ORGANIZE SO THEY CAN PROVIDE THAT HIGH LEVEL OF SERVICE. THE WEYERHAEUSER PAPER COMPANY, LIKE MANY OTHERS, IS IMPLEMENTING TQM. THIS PAPER DETAILS THE HISTORIC PERSPECTIVE OF TQM IN THE WEYERHAEUSER PAPER COMPANY. IT ALSO SHOWS HOW THE NEW BERN, NC PLANT IS ACCOMPLISHING TQM.
| Number of Pages : | 7 |
| Published : | 06/01/1991 |
