IMPROVEMENT OF COMPANY-WIDE SYSTEMS THAT CUT ACROSS ORGANIZATIONAL LINES REQUIRES A CROSS-FUNCTIONAL EFFORT IN ORDER TO INSURE THAT THE NECESSARY EXPERTISE IS AVAILABLE TO DEVELOP EFFECTIVE SYSTEMS IMPROVEMENTS. ONE POWERFUL METHOD TO CREATE THE REQUIRED EXPERTISE IS FORMATION OF AN INTERORGANIZATIONAL IMPROVEMENT TEAM OF PEOPLE WHO ARE CLOSE TO HOW WORK REALLY GETS DONE IN A COMPLEX ORGANIZATION.
