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NS-ISO/IEC 20000-2:2012 PDF

NS-ISO/IEC 20000-2:2012 PDF

Name:
NS-ISO/IEC 20000-2:2012 PDF

Published Date:
06/01/2014

Status:
Active

Description:

Information technology — Service management — Part 2: Guidance on the application of service management systems

Publisher:
Standards Norway NS-ISO/IEC Series

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
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ADOPTED_FROM:ISO/IEC 20000-2:2012 This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
Number of Pages : 100
Published : 06/01/2014

History

NS-ISO/IEC 20000-2:2019
NS-ISO/IEC 20000-2:2019
Published Date: 10/01/2019
Information technology — Service management — Part 2: Guidance on the application of service management systems
NS-ISO/IEC 20000-2:2012
NS-ISO/IEC 20000-2:2012
Published Date: 06/01/2014
Information technology — Service management — Part 2: Guidance on the application of service management systems

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