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SN-ISO/IEC TR 20000-4:2010 PDF

SN-ISO/IEC TR 20000-4:2010 PDF

Name:
SN-ISO/IEC TR 20000-4:2010 PDF

Published Date:
05/27/2014

Status:
Active

Description:

Information technology — Service management — Part 4: Process reference model

Publisher:
Standards Norway SN-ISO/IEC TR Series

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Czech version):
200 business days
SKU:
sn-iso-iec-tr-20000-4-2010_2550194
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ADOPTED_FROM:ISO/IEC TR 20000-4:2010

This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.


Number of Pages : 32
Published : 05/27/2014

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