SN-ISO/IEC TR 20000-4:2010 PDF

Name:
SN-ISO/IEC TR 20000-4:2010 PDF

Published Date:
05/27/2014

Status:
Active

Description:

Information technology — Service management — Part 4: Process reference model

Publisher:
Standards Norway SN-ISO/IEC TR Series

Document status:

Active

Format:

Electronic (PDF)

Delivery time:

10 minutes

Delivery time (for Russian version):

200 business days

SKU:

ADOPTED_FROM:ISO/IEC TR 20000-4:2010 <p>This part of <std><std-ref>ISO/IEC 20000</std-ref></std> defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of <std std-id="iso:std:iso-iec:20000:-1:en" type="undated"><std-ref>ISO/IEC 20000-1</std-ref></std>.</p>