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AWWA ACE61842 PDF

AWWA ACE61842 PDF

Name:
AWWA ACE61842 PDF

Published Date:
06/17/2005

Status:
Active

Description:

Focusing the Utility on Excellent Customer Service

Publisher:
American Water Works Association

Document status:
Active
Format:
Electronic (PDF)
Delivery time:
10 minutes
Delivery time (for Russian version):
200 business days
SKU:
Choose Document Language:
$7.2
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This slide presentation outlines key strategies used by East Bay Municipal Utility District (EBMUD) to focus on customer service. Topics covered include: customer surveys; EBMUD's website; web self-service customer usage; integrated phone and field response; key performance indicators; integrated response; capital projects and the community; and, building a customer-focused culture.
Edition : Vol. - No.
File Size : 1 file , 1000 KB
Note : This product is unavailable in Ukraine, Russia, Belarus
Number of Pages : 27
Published : 06/17/2005

History

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